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SMS Spam, Mobile Spam, Text Messaging Spam… Respond Flow is determined to keep it off of your mobile phone.
The RespondFlow.com text messaging system allows only verified opt-in subscriptions. It ensures that all subscribers can opt-out quickly, easily, and permanently from unwanted SMS communications. This is done either from our website or by sending a text message from your phone to the number you would like to unsubscribe from with the word 'STOP, REMOVE, OPT OUT or CANCEL'.
We consider any unsolicited, unexpected, or unwanted text message as Spam. We do NOT allow use of 3rd party lists, whether consent has been gathered or not. We believe that any type of communication sent to a subscriber about an unrelated subject, that the subscriber did not request, to be Spam.
RespondFlow.com™ follows an ANTI-SPAM policy for all of its communications protocols. This means that we do not condone UNSOLICITED TEXT MESSAGES; NOTIFICATIONS; ALERTS; OR ANY MESSAGES THAT YOU MAY RECEIVE FROM SOMEONE WHO SHOULD NOT HAVE YOUR MOBILE NUMBER. Please let us know about any abuse, including the sender ID, your Mobile Number (to be removed); the date and time you received it and the contents of the message. To report any abuse or violations of inappropriate use of our service, please contact us with your comments/complaints. Your report will be registered and the Client will be investigated for violations of our Anti-Spam Policy. The identity of any individual reporting abuse will be kept confidential.
On our terms and conditions agreement, our Clients specifically agree NOT to use RespondFlow.com to send unsolicited Text Messages or Spam. Upon incorporating a list Clients agree on the Opt-In only policy to their list. All Text Messages sent using RespondFlow.com can be tracked and so removed from the sender list. We support OPT-OUT / REMOVE / UNSUBSCRIBE, Clients have the ability to remove mobile numbers. RespondFlow.com maintains an OPT-OUT list that restricts our Clients from adding a mobile number to their list that has been previously Opted-Out, and a Global Block List. If we suspect a violation of our Anti-Spam policy, we will contact the Client and discuss the Client options, which may range from a warning, to termination of service for that Client. To the best of our knowledge, our system adheres to ALL state and national laws regarding sending unsolicited bulk / group text messages.
Respond Flow has a 3 Strike SPAM policy. Each organization will be given three opportunities to rectify any SPAM resulting from sending messages that do not comply with our overall SPAM policy. Upon the issuance of the 3rd warning Respond Flow reserves the right to automatically charge your account for messages that are undeliverable due to them being marked as SPAM. All three warnings will be issued via email to the address on file for billing. In addition to emails Respond Flow may also attempt to send warnings by text to contacts that are in the Respond Flow system- you can register your number here.
If you wish to remove yourself from any list, please email us (at admin@respondflow.com) with an "OPT-OUT", "UNSUBSCRIBE", "STOP" or "REMOVE" in the subject line. You also may reply to the text Message received by using any of the aforementioned keywords. Finally, you may send a text message containing the word "STOP" to the number you received the text message from.
Please let us know about any abuse, including your Mobile Number, the date and time you received it and the contents of the message. You will be removed from that list and the Client will be restricted from adding your mobile number to their list in the future. Email: admin@respondflow.com